Tracking and requesting your commission payments
Discover the most-read articles
The Payments page brings together all your commissions for the current profile, from validation to the transfer to your account. You see what is available, you request your payment and you download your invoices.
Open the Payments page
In the left-hand menu, open Payments. Everything shown relates to the profile you are working on.
Your available commissions and how to request payment
The Available commissions card shows the total you can collect, split by who pays you:
- Paid out by Affilae (⚡): Affilae holds the funds and handles the transfer. This is the shortest route.
- Paid out by the advertiser: amount owed directly by the advertiser. You can invoice or follow up with them.
This split matches the two “Available” statuses in the table: Available (from Affilae) for programs paid by Affilae, Available (from advertiser) for programs where the advertiser pays you directly.
The Request payment button starts your payout request for the available commissions.
The payment request window
Clicking Request payment opens a summary window. You can reach it in two ways, depending on whether you want to request payment for a single partner or several at once:
- Grouped request (all commissions): from the Available commissions card, the Request payment button prepares a request for all your available commissions over the chosen period. You can adjust the period at the top of the window.
- Targeted request (one or a few partners): in the table, tick one or more rows, then click Request payment in the selection bar that appears at the bottom. The request only covers the ticked rows: a single row for one partner, several rows for a grouped request.
In both cases, the window groups your commissions by who pays you, in two blocks: Paid by Affilae (a FAST badge, 24h-48h) and Paid by advertisers (each row shows the program’s usual delay). Each block has a checkbox to include or exclude it, and you can remove a specific row with the cross. The Request button shows, in brackets, the number of rows included. Your invoices are generated automatically upon confirmation.
Understanding your statuses
Your commissions are grouped into simple families. Each table row carries a status. Two statuses start with “Available”: the bracket tells you who is going to pay you, which changes both the timeline and who to contact.
- Available (from Affilae) The program is paid by Affilae. The amount is available and on its way to your account. You can request its payment.
- Available (from advertiser) The advertiser pays you directly. The amount is available and can be claimed from them. You can request its payment.
- Threshold not reached Your commissions are still building up. They become available once they reach the program’s minimum payout amount.
- Payment in preparation On a program paid by Affilae, your request is recorded and the payout is being prepared.
- Payout processing The transfer to your account has started.
- Paid The transfer is confirmed. Payment complete.
- Payment to confirm An older payment request on a program where the advertiser pays you directly. You can confirm it yourself once you have received the transfer. See the dedicated section below.
If something goes wrong, an error status may appear: Payout failed (banking details to fix), Payout blocked (review in progress), Payment disputed or Payment refused.
Read the payments table
Each row is a commission or a payment request. The Paid by column shows who pays you: Affilae or the Advertiser.
You filter by date, program, status, type, payment method (“Paid by”) or currency, and click a status card at the top of the page to keep only the matching rows, for example Payout processing or Paid.
Requests “Payment to confirm”
This status only applies to your payment requests made before the Affilae update, and only on programs where the advertiser pays you directly. On those programs Affilae does not transfer the commissions, so it cannot know whether the transfer already happened: it was often settled outside the platform a long time ago.
In practice:
- You can confirm them yourself: tick the rows for the transfers you have actually received, then use the bulk action to move them to Paid, or to Payout processing if the transfer is still on its way. The advertiser can also handle them on their side, moving each one to Payment confirmed, Payment processing or Payment refused.
- If a transfer never reached you, contact the advertiser, not Affilae support: Affilae has no record of these payments settled outside the platform.
- These requests are not counted in your indicators (the page’s key figures and charts). That is expected, nothing is lost.
- They are hidden from the table by default. A blue banner at the top of the Payments page flags them: it states how many payment requests are waiting to be processed, and its button displays them. That banner only appears if such requests exist, and not while you are already viewing them. You can also filter on the Payment to confirm status.
- No email is sent to you when the advertiser confirms these older requests: follow their status from the Payments page.
Invoice a commission owed by the advertiser
For a commission paid by the advertiser, you create an invoice from the relevant row (or by selecting several rows). Affilae pre-fills the invoice with your details; you just validate it. Commissions paid by Affilae, on the other hand, are claimed directly via Request payment.
Download your invoices and details
- Download invoices (header menu): combines all your paid invoices into a single PDF. Above 10 invoices, a confirmation is shown.
- Export CSV: exports the filtered list for your accounting.
- Banking details: accessible from the header menu, essential to get paid.
Track your payments effectively
- Request your payments regularly as soon as a commission moves to Available (from Affilae) or Available (from advertiser).
- Keep your banking details up to date: invalid details cause a Payout failed.
- Do not worry about rows marked “Payment to confirm”: these are your older requests on programs paid by the advertiser. Contact them directly to move things forward.
- If the unclaimed commissions banner appears (amounts accumulated over past periods), use Claim all so nothing is left behind.
Related articles
- Requesting payment of your commissions
- Frequently asked questions about publisher payment management
- Configuring commission rules
Frequently asked questions
Voir plus de questions reponses
Three possible reasons: your commissions have not reached the program’s minimum amount (status ‘Threshold not reached’), your banking details are incomplete, or you are not registered as a company (required in six territories). Those six territories are France, Belgium, Madagascar, Guadeloupe, Martinique and Réunion: from any of them, a private individual cannot request payment.
Available (from Affilae): Affilae already holds the funds and handles the transfer, which is the shortest route. Available (from advertiser): the advertiser owes you the amount directly and pays you themselves; you invoice or follow up with them. So the bracket tells you who is going to pay you.
Your commissions keep adding up. They become available once the program’s minimum payout amount is reached.
Yes. From the Available commissions card, the Request payment button groups all your available commissions. To target a single partner or a selection, tick the rows you want in the table instead, then click Request payment in the selection bar.
The transfer did not go through, often because of invalid banking details. Fix your banking details and the payout will be retried.
Once you have requested payment, the status moves to Payment in preparation, then Payout processing, then Paid when the transfer is confirmed. Commissions paid by Affilae are the fastest, because Affilae already holds the funds; the request window shows the delay to expect for each row.
This status applies to your payment requests made before the Affilae update, on programs where the advertiser pays you directly. Affilae does not transfer commissions on those programs, so it cannot know whether the transfer already happened, as it was often settled outside the platform a long time ago.
You can confirm them yourself: tick the rows for the transfers you have actually received, then move them to Paid with the bulk action. If a transfer never reached you, contact the advertiser directly rather than Affilae support, which has no record of these payments.
They have most likely moved to ‘Payment to confirm’. Those rows are hidden from the table by default and are not counted in the page indicators. To see them, use the button in the blue banner at the top of the Payments page: it automatically widens the period displayed, which matters because these requests are old.
The ‘Payment to confirm’ status filter works too, but it does not change the period: if you filter by hand while staying on a recent period, the table will look empty even though your payments are still there.
Because Affilae cannot verify their transfer. Requests marked ‘Payment to confirm’ are deliberately excluded from the indicators and charts so your totals stay accurate. They are not lost: they are waiting for the advertiser’s confirmation.