Tracking and requesting your commission payments
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The Payments page brings together all your commissions for the current profile, from validation to the transfer to your account. You see what is available, you request your payment and you download your invoices.
Open the Payments page
In the left-hand menu, open Payments. Everything shown relates to the profile you are working on.
Your available commissions and how to request payment
The Available commissions card shows the total you can collect, split by who pays you:
- Paid out by Affilae (⚡): Affilae holds the funds and can pay you within 48 hours.
- Paid out by the advertiser: amount owed directly by the advertiser. You can invoice or follow up with them.
The Request payment button starts your payout request for the available commissions.
The payment request window
Clicking Request payment opens a summary window. You can reach it in two ways, depending on whether you want to request payment for a single partner or several at once:
- Grouped request (all commissions): from the Available commissions card, the Request payment button prepares a request for all your available commissions over the chosen period. You can adjust the period at the top of the window.
- Targeted request (one or a few partners): in the table, tick one or more rows, then click Request payment in the selection bar that appears at the bottom. The request only covers the ticked rows: a single row for one partner, several rows for a grouped request.
In both cases, the window groups your commissions by who pays you, in two blocks: Paid by Affilae (a FAST badge, 24h-48h) and Paid by advertisers (each row shows the program’s usual delay). Each block has a checkbox to include or exclude it, and you can remove a specific row with the cross. The Request button shows, in brackets, the number of rows included. Your invoices are generated automatically upon confirmation.
Understanding your statuses
Your commissions are grouped into simple families. Each table row carries a status:
- Available Ready to be transferred. You can request its payment.
- Threshold not reached Your commissions are still building up. They become available once they reach the program’s minimum payout amount.
- Payment being prepared The payment is progressing on the advertiser’s or Affilae’s side, before being transferred to you.
- Payout processing The transfer to your account has started.
- Paid You have received the funds. Payment complete.
If something goes wrong, an error status may appear: Payout failed (banking details to fix), Payout blocked (review in progress), Payment disputed or Payment refused.
Read the payments table
Each row is a commission or a payment request. The Paid by column shows who pays you: Affilae or the Advertiser.
You filter by date, program, status, type, payment method (“Paid by”) or currency, and click a status card (Pending, Payout processing, Paid) to filter the table.
Invoice a commission owed by the advertiser
For a commission paid by the advertiser, you create an invoice from the relevant row (or by selecting several rows). Affilae pre-fills the invoice with your details; you just validate it. Commissions paid by Affilae, on the other hand, are claimed directly via Request payment.
Download your invoices and details
- Download invoices (header menu): combines all your paid invoices into a single PDF. Above 10 invoices, a confirmation is shown.
- Export CSV: exports the filtered list for your accounting.
- Banking details: accessible from the header menu, essential to get paid.
Track your payments effectively
- Request your payments regularly as soon as commissions are Available.
- Keep your banking details up to date: invalid details cause a Payout failed.
- If the unclaimed commissions banner appears (amounts accumulated over past periods), use Claim all so nothing is left behind.
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Frequently asked questions
Three possible reasons: your commissions have not reached the program’s minimum amount (status ‘Threshold not reached’), your banking details are incomplete, or you are not registered as a company (required in France and Belgium).
By Affilae: Affilae already holds the funds and pays you quickly, within 48 hours. By the advertiser: the advertiser owes you the amount directly; you invoice or follow up with them.
Your commissions keep adding up. They become available once the program’s minimum payout amount is reached.
Yes. From the Available commissions card, the Request payment button groups all your available commissions. To target a single partner or a selection, tick the rows you want in the table instead, then click Request payment in the selection bar.
The transfer did not go through, often because of invalid banking details. Fix your banking details and the payout will be retried.
Once you have requested payment, the status moves to Payout processing then to Paid when the funds are received. Commissions paid by Affilae are the fastest (within 48 hours).