Frequently Asked Questions About Publisher Payment Management
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Publisher payment management covers everything that happens between the commission an affiliate earns and the money actually landing in their account: validation, invoicing and payout. This page answers the questions advertisers ask us most often about that journey.
Where to track your affiliates’ payments
In the left-hand menu, open Payments. The My payments page opens for the selected program: if you manage several, switch program with the selector at the top right.
The page always reads the same way, whatever your payment mode:
- the status cards at the top show a total amount per status, and filter the table when you click one;
- the header recaps the program’s payment threshold, the minimum amount an affiliate must reach to be paid;
- the table lists one row per payment, with the affiliate name, the amount, the date and its status;
- the Download invoices and Export CSV actions cover your accounting needs.
A commission’s journey to the transfer
Every payment carries a status that says exactly where the money stands. On a self-managed program the journey is short, with no invoicing status at all:
With Affilae Pay, two invoicing steps are added, the time it takes Affilae to collect your payment and secure the funds:
A few statuses flag an incident and need your attention. They only appear when a row is concerned:
Related articles
- Managing payments for a self-managed program
- Managing payments with Affilae Pay
- Explanation conversions status
- Configuring commission rules
- Tracking and requesting your commission payments (affiliate side)
Frequently asked questions
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A conversion first moves to the « Accepted » status, then locks: at that point it is final and its commission becomes payable.
When the lock happens depends on the delay before payment demand you set per commission rule, in the program configuration. That delay is 0 days by default, so locking is immediate, and you can increase it to give yourself time to check the sales. The « Validate and lock now » button locks a conversion straight away.
It depends on your program mode. On a self-managed program it is you: you create the payout request, you transfer the money to the affiliate, then you update the status on the Payments page.
With Affilae Pay, Affilae sends you a single invoice covering the commissions. You settle it, and Affilae then pays each affiliate. Statuses move forward on their own, so you have nothing to edit.
The payment threshold is the minimum amount of commissions an affiliate must build up before a payment can be requested. It avoids tiny transfers and keeps your accounting light.
You set it in the program configuration, in the « Payment threshold » field (helper text: « Minimum earnings before the affiliate can make a payment request »). It is also shown and editable directly in the header of the Payments page.
Because the two figures do not count the same thing. Reporting shows every conversion, including those still « Pending », whereas only locked conversions become payable.
A gap is therefore normal while conversions are waiting for your decision or for the end of the delay. On a conversion, the « Will be locked on » label followed by the date tells you when it will switch.
From the Payments page. The « Download invoices » action in the header gathers the invoices into a single PDF, and each table row lets you download its invoice individually.
There is always an invoice between you and the affiliate, self-managed programs included: it is a document to keep, not a status. If your affiliate prefers to supply their own, use « Add custom invoice » on the relevant row to attach it instead of the one Affilae generates.
Start with the most common cause, incomplete or invalid bank details on your affiliate’s side. If the message « It seems that your partner forgot to provide their bank details. » appears, click « Contact » to ask them to complete them.
Once the details are fixed the payout can be retried: you make the transfer again on a self-managed program, or Affilae retries automatically with Affilae Pay.
This status only applies to self-managed programs. Every payment request created before the update moved to it: since Affilae does not pay commissions on those programs, the platform cannot know whether you already paid your affiliate, often outside Affilae and a long time ago.
So it is up to you to clear them, by giving each request its real status: Payment confirmed if the affiliate already received the money, Payment processing if the transfer has just been sent, or Payment refused if the request should not stand. A bulk action lets you handle several rows at once, and no email is sent to your publishers when you confirm this history.
These requests are hidden from the lists by default and count towards no indicator (status cards, charts), so your figures do not move. To display them, a blue banner at the top of the Payments page tells you how many are waiting and gives you a button to show them. That banner only appears when such requests exist, and it goes away while you are viewing them. You can also filter the table on the To process status.
Mind the date range. These requests are old: the banner button widens the period automatically so they come up, whereas filtering by status by hand leaves the period untouched. Filter manually over a recent period and the table stays empty, which can look as though your requests have vanished. Use the banner button, or widen the period yourself before filtering.
On their side, your publisher sees the Payment to confirm status, with the same blue banner on their own Payments page. Since 4 August they can confirm the payouts they actually received themselves. If they received nothing, they are invited to contact you, not Affilae. So expect a few affiliate questions about these older payouts.