Status et delay of payment requests

Every commission you earn carries a status that tells you where your money stands, from the advertiser’s validation to the transfer into your account. This page gives you the meaning of each status, the delay to expect, and what you have to do (often, nothing at all).

The labels have changed. If you knew “Pending”, “Accepted”, “Scheduled” or “Paid”, the mapping table further down tells you what each one has become.

Where to read your commission statuses

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1. In the left-hand menu, open Payments. Everything shown relates to the profile you are working on.
2. At the top, the Available commissions card sums up what you can collect, split between Paid out by Affilae and Paid out by the advertiser.
3. In the table, the Status column carries the coloured chip, and the Paid by column shows who settles your commission: Affilae or the Advertiser.
4. Click a status card above the table to keep only the matching rows, or use the filters (date, program, status, currency).

The statuses, one by one

Here are the seven statuses you can see on your commissions, in the order of a normal journey.

The invoice is not a status: it is a document. There is always an invoice between the advertiser and you, whatever the payout mode. You download it from the relevant row, or you attach your own with Add custom invoice.

What your former statuses have become

The former payment statuses (“Pending”, “Accepted”, “Scheduled”, “Paid”, “Refused”) are gone. Your existing rows have been carried over into the new model. The status shown depends on who settles your commission on that program, which you read in the Paid by column.

Three former statuses (“Pending”, “Accepted”, “Scheduled”) end up showing the same label, because they described billing steps between the advertiser and Affilae. Those steps are not shown to publishers: they are grouped under Payment in preparation.

The “Payment to confirm” case

This status only concerns payment requests made before the update, on programs where the advertiser pays you directly. On those programs Affilae collects nothing, so it cannot know whether the transfer was made. Many were in fact settled outside the platform, sometimes a long time ago.

• You can confirm them yourself. Tick the rows for the transfers you have actually received, then move them to Paid with the bulk action, or to Payout processing if the transfer is still on its way. The advertiser can also handle them on their side, moving each one to Payment confirmed, Payment processing or Payment refused.
• Contact the advertiser, not Affilae. For any question about one of these payouts, go through the program Messaging. Affilae support does not have the answer: the money never went through Affilae.
• These requests are hidden from the lists by default. There are two ways to display them, both detailed just below: the blue banner at the top of the Payments page, or the status filter set to Payment to confirm.
• They count in no indicator. Neither in your totals nor in the charts. It is normal that your figures leave them out.
• You receive no email when the advertiser confirms these history requests. Come back to the page if you want to follow progress.

This status will never appear on a new request. Requests you make after the update follow the normal journey described below.

Displaying these requests: the blue banner, and the period trap

Because those rows are hidden by default, the Payments page shows a blue banner right at the top to warn you they exist. It states how many payment requests are waiting to be processed, and it carries a button that displays them in the table.

Two things to know about that banner:

• It only appears if such requests exist on your profile. If you never see it, you most likely have none.
• It does not show while you are already viewing them. So it is normal for it to disappear once you have used its button.

The page status filter works too: pick Payment to confirm in the status list to keep only those rows. It is the alternative to the banner, but it calls for one precaution, explained just below.

A commission’s journey, in order

The path depends on who settles your commission, which you read in the Paid by column and in the Available commissions card.

1. Paid out by Affilae (the fastest)

Affilae collects from the advertiser and then pays you. The path is Available (from Affilae), then Payment in preparation as soon as you request payment, then Payout processing, then Paid. In the request window, this block carries the FAST badge and shows a 24h to 48h delay: that delay covers the transfer itself, not the steps that come before it.

2. Paid out by the advertiser

The advertiser settles your commission directly. The path is Available (from advertiser), then Payout processing once they start the transfer, then Paid. The delay is the program’s, not Affilae’s. That delay is shown on each row in the Request payments window, and the program’s Payment threshold appears on the program page.

In both cases, responsibility for the payment stays with the advertiser: they are the entity being invoiced.

The payment threshold and how to request payment

Every program sets a Payment threshold: the minimum amount of commissions to reach before you can claim your money. Below it, the row stays in Threshold not reached and the request button is greyed out, with the message “You don’t reach the minimum amount to request a payment.”. The threshold appears on the program page and in the Minimum required column of your earnings.

Two ways to request your payment:

• Grouped request: from the Available commissions card, the Request payment button prepares a request for all your available commissions.
• Targeted request: in the table, tick one or more rows, then click Request payment in the selection bar. A single ticked row means a request for one partner only.

The Request payments window sums up your commissions grouped by source, each with its own delay, and your invoices are generated automatically upon confirmation.

When a status flags a problem

Why follow these statuses

• You know at any time which share of your earnings is collectable and which is still building up.
• You tell apart what depends on you (an available row to claim, bank details to fix) from what settles without you.
• You chase the right contact: Affilae for an Available (from Affilae) payout, the advertiser for a direct payout or an Payment to confirm request.
• You plan your cash flow: the transfer is quick on Affilae payouts, and follows the program’s delay for the others.

Best practices

• Visit the Payments page once a week and claim everything marked Available (from Affilae) or Available (from advertiser).
• Keep your Payment Informations up to date, banking details and VAT rate included: it is the number one cause of blocking.
• Complete your tax form (DAC7) without waiting. Without it, the message “Please complete your tax information to unlock your payments” blocks the request.
• Compare the Payment threshold of programs before you commit: a high threshold delays your first payout.
• Download your invoices as you go, rather than at the end of the financial year.

Use cases

Lea, fashion blogger. She sees €42.50 in Threshold not reached on a program whose threshold is €50. She contacts nobody: she publishes one more article, the row turns Available (from advertiser), and she clicks Request payment.

Karim, price comparison site. His commissions on three brands become available on the same day. He uses the grouped request from the Available commissions card: one action, three invoices generated, and the Available (from Affilae) block goes out through the fastest route.

Sofia, content creator. One row shows Payout failed. She had changed bank without updating her IBAN. She fixes her Payment Informations, and the payout goes through.

Marc, long-standing publisher. Two old requests show Payment to confirm. He does not go through Affilae support: he writes to the advertiser via Messaging, who confirms having settled them by bank transfer back in 2024.

Related articles

• Tracking and requesting your commission payments
• How do I fill in my payment details?
• Explanation of conversions status
• Tax Form: Frequently Asked Questions
• Request payment of my commissions