You’ve noticed a tracking problem and some conversions from your affiliates or influencers weren’t recorded? Don’t panic! Follow the steps below to put things right and maintain a relationship of trust with your partners.
What to Do When Tracking Fails
A tracking incident can lead to partial or total loss of conversion data. While our teams work to resolve the technical problem, it’s just as important to compensate your affiliates so you keep them motivated and engaged in your programme.
Estimating and Assigning the Missing Commissions
- Project the number of sales that should have been tracked
Multiply the number of clicks generated by the affiliate by your site’s average conversion rate.
(Example: 1,000 clicks × 2 % = 20 estimated sales) - Calculate the revenue that should have been generated
Multiply the estimated number of sales by your site’s average order value.
(Example: 20 sales × €50 = €1,000 estimated revenue) - Determine the commissions owed
Multiply your programme’s commission rate by the estimated revenue.
(Example: €1,000 × 10 % = €100 commission) - Assign the commission
Add the calculated commission as a bonus directly in your Affilae interface.
Path: Manage Programs → Conversions → “+” button → Commission type: Bonus
Why Compensate Your Affiliates?
Compensating your affiliates or influencers shows that you value their work and trust. By taking this proactive step, you strengthen your relationship and encourage them to keep promoting your brand. If you need help implementing this method, feel free to reach out to our team.